Due to severe weather and lightning conditions deemed unsafe for an outdoor performance, the difficult decision was made to cancel Ed Sheeran’s Hong Kong concert yesterday (18 April 2019) at Fantasy Road Outdoor Venue Hong Kong Disneyland. The safety of all fans and production staff is paramount. On behalf of the promoter, the venue and artists we sincerely apologise for any disappointment or inconvenience this has caused. Full refunds will be available from HK Ticketing. Refunds will be automatically deposited to the same Credit Card account used for ticket purchase within 45 working days. For further enquiry, please call the HK Ticketing Purchase Hotline +852 31 288 288 during office hours (from 10am to 8pm daily) or email firstname.lastname@example.org.
Physical tickets are available for collection now at all HK Ticketing Authorised Agents or Box Offices.
Click here for a list of locations and operating hours.
To collect the ticket(s) at any HK Ticketing Authorised Agents or Box Offices, the credit cardholder must provide in person the credit card used to purchase the ticket(s).
To avoid delays entering the venue, please make sure to pick up tickets at any HK Ticketing outlet prior to the show day.